Términos del servicio

Chain and Bracelet Repairs

We only guarantee the links we repair. We do not guarantee if the chain or bracelet breaks from other parts of your item.
Gems stones in your jewellery
Occasionally we receive jewellery in where the stones are loose. If this is the case, there will be an additional charge to securing the stone/s. We do not guarantee the security of any stones. Our process does not interfere with the security of the stones other than cleaning any dirt away from them. Occasionally a stone may seem secure, but it is being held in by the debris behind the setting such as solidified soap. Upon cleaning this away the stone may then fall out in our cleaning tank. Although this may sound bad it is actually a good thing. The stone fell out in a controlled environment in our cleaning tank where we can retrieve it and reset it. If you had continued wearing then this stone would have fallen out later, and probably been lost.
We reserve to right to refuse repairing items if we feel that the stones may fall during repair and if the customer still insists in repairing the item.

Finish

If your item had a different finish such as brushed finish, oxidised , White Rhodium, black rhodium or hammered, please make the member of staff aware when your item is being booked in.

 

Engraving, patterns on jewellery

Patterns or engraving on the outside of the ring. In the process of polishing the rhodium off the ring, if you have patterns or engraving on the outside of your ring there is a chance that these can be polished out or may be faint after the rhodium process.

 

Hallmarks and engraving inside the rings.

Please make the staff aware of any engraving on your jewellery as these may we polished off or cut off i. The case of sizing.

Existing defects

We may not be able to remove defects in the metal such a pits, porosity or sizing join marks on rings.

Rhodium plating

Rhodium plating is a temporary coating. We cannot guarantee the longevity of plating on any item, due to each customers level of wear and their care routine with their jewellery.
However, with proper care, a rhodium finish can last for many years before it needs a replate.
We do not guarantee Rhodium plating for the following reasons
• rhodium may be exposed chemicals, such as cleaners or bleaches. May be subjected scratch or nick the surface.
we are unable to remove deep scuffs or dents as part of the rhodium plating service.
All repair items

The Company is not liable or accepts any responsibility for any jewellery sent for repair if the metals or stones are incorrect, non-authentic or inaccurate once inspected.

McCulloch jewellers will not carry out any work until the customer has been notified regarding the repair costs.

When items of jewellery is being repaired difficulties encountered during repair or service. The work may have to be discontinued or re-estimated if the scheduled Service cannot be completed due to the age of the item or standard of construction of the item by the original manufacturer or due to the condition of the item that was not foreseen upon initial inspection of the item when booking in. In this case, the item will be returned to you the customer, without charge and insofar as possible in the same condition as when the item was delivered to us and McCulloch jewellers shall have no further liability to you, the customer.
On repairs McCulloch have not received full payment upon completion will remain in our custody until the outstanding balance is paid.
Item that have been left uncollected will be disposed of by McCulloch Jewellers as they see fit after 2 years if numerous amounts of contact have been attempted with no result.

Non precious metal Jewellery

Please advise staff of any base metal jewellery. ( anything other than gold and silver) . We hold no responsibility to any item booked in that is non precious metal.

The Company is not liable or accepts any responsibility for any jewellery sent for repair if the metals or stones are incorrect, non-authentic or inaccurate once inspected.

Guarantee

All repairs are covered by one years guarantee from date on invoice for work carried out by McCulloch Jewellers. This guarantee will be voided for damage caused by the Customer or by general wear and tear unless otherwise stated in the invoice. Any claims must be made as soon as possible via email or phone. We receive the item it will be inspected and if the repair is covered, work will be carried out promptly.
Without proof of repair your warranty will be invalid and you may be recharged for any repairs to be carried out.
Warranty does not cover; rhodium plating, laser hallmarks, tile set jewellery.