Frequently asked questions
Orders
How do I place an order?
Simply browse our collections, add your chosen item to your basket and complete the secure checkout process. If you need any assistance, our team is always happy to help.
Can I order by telephone?
Yes. Please contact our team and we'll be happy to assist you with your purchase.
Can I change or cancel my order?
If your order has not yet been dispatched, we will do our best to accommodate changes or cancellations. Please contact us as soon as possible.
Will I receive an order confirmation?
Yes. You will receive an email confirmation shortly after placing your order.
Delivery
How long does delivery take?
Delivery times vary depending on the item. Stock items are usually dispatched quickly, while bespoke or made-to-order jewellery will take longer. Estimated delivery times are shown on each product page where applicable.
Do you offer free delivery?
Please refer to our Delivery Information page for current delivery options and charges.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive tracking information where available.
Do you ship internationally?
Please contact us before placing your order if you require international delivery.
Returns
Can I return my order?
Eligible items may be returned in accordance with our Returns & Refund Policy. Bespoke and personalised items are generally non-returnable unless faulty.
How long do I have to return an item?
Please refer to our Returns Policy for the current return period.
How will I receive my refund?
Refunds will normally be made using the original payment method once the returned item has been inspected.
Repairs
Do you repair jewellery purchased elsewhere?
Yes. We are happy to assess jewellery regardless of where it was purchased.
Do I need an appointment?
No appointment is necessary, although appointments are recommended for bespoke consultations and valuations.
How long do repairs take?
Repair times vary depending on the work required. We'll provide an estimated completion time when we assess your jewellery.
Will I receive a quote before work begins?
Yes. We will provide an estimate before carrying out any chargeable work whenever possible.
Watches
Do you repair all watch brands?
We repair many watch brands. Please contact us or visit the showroom for an assessment.
Can you replace watch batteries?
Yes. Battery replacement is available for many watch brands.
Are repaired watches guaranteed?
Our repairs are covered by our warranty. Please see our Warranty page for details and exclusions.
Bespoke
How does the bespoke process work?
We begin with a consultation to discuss your ideas before creating designs and producing your jewellery using expert craftsmanship.
Can I use my own diamonds or gemstones?
In many cases, yes. We'll inspect your stones before confirming whether they're suitable for reuse.
How long does a bespoke commission take?
Timescales vary depending on the design and complexity. We'll provide an estimated completion date during your consultation.
Ring Sizing
How do I find my ring size?
Please see our Ring Size Guide or visit our showroom for professional sizing.
Can rings be resized?
Many rings can be resized, although it depends on the design and metal. We'll be happy to assess your ring.
Valuations
Do you provide insurance valuations?
Yes. We offer professional insurance valuations.
Do you provide probate valuations?
Yes. Probate valuations are available by appointment.
Gold Buying
Do you buy old gold?
Yes. We purchase unwanted gold and other precious metals.
Do I need identification?
Yes. Valid photo identification may be required when selling precious metals to comply with legal requirements.
Warranty
Do your products come with a warranty?
Yes. Please see our Warranty page for full details of what is covered.
Visit us
McCulloch Jewellers, 7 The Square, Beeston, Nottingham NG9 2JG. Telephone 0115 925 7552.