1-Year Warranty
Our 1-Year Warranty
At Andrew McCulloch Jewellers, we take great pride in the quality of our jewellery and craftsmanship. We carefully inspect every piece before it leaves our workshop and stand behind the quality of our workmanship. This warranty covers manufacturing defects in materials or craftsmanship for a period of 12 months from the original date of purchase.
What Our Warranty Covers
If your jewellery develops a manufacturing fault within 12 months of purchase, we will inspect the item and, where the fault is confirmed to be due to materials or workmanship, we will repair, replace or remake the item at our discretion without charge.
What Is Not Covered
Our warranty does not cover accidental damage, loss, theft, normal wear and tear, scratches, bent rings, worn claws, stretched chains or bracelets, chipped or broken gemstones caused by impact, damage caused by chemicals, misuse, neglect, or repairs and alterations carried out by another jeweller. Jewellery should be worn with care, and regular maintenance is recommended to help keep it in excellent condition.
Looking After Your Jewellery
Jewellery is designed to be enjoyed and worn, but everyday wear can naturally cause signs of ageing. We recommend removing jewellery before heavy lifting, gardening, sports, swimming, cleaning or using chemicals. Regular cleaning and periodic inspections will help maintain both the appearance and security of your jewellery.
How to Make a Warranty Claim
If you believe your jewellery has developed a manufacturing fault within the warranty period, please contact us as soon as possible. Our experienced jewellers will carefully inspect the item and determine whether the issue is covered under this warranty. Please provide proof of purchase wherever possible.
Repairs Outside the Warranty Period
If your jewellery is no longer covered by our warranty or the damage is not the result of a manufacturing defect, we will be pleased to assess the item and provide a no-obligation quotation for repair before any work is carried out.
Warranty Conditions
This warranty applies only to the original purchaser and is non-transferable. Any alterations, resizing or repairs carried out by another jeweller may void this warranty if they contribute to the fault being claimed.
Your Consumer Rights
This warranty is provided in addition to your statutory rights under the Consumer Rights Act 2015. Nothing within this warranty limits or affects those rights.
Need Assistance?
If you have any questions regarding this warranty or require assistance with your jewellery, please contact Andrew McCulloch Jewellers using the details provided on our Contact Us page. Our team will be happy to help.
Visit us
McCulloch Jewellers, 7 The Square, Beeston, Nottingham NG9 2JG. Telephone 0115 925 7552.