Returns & Refunds Policy
Returns & Refunds
We want you to shop with confidence at Andrew McCulloch Jewellers. If for any reason you are not completely satisfied with your purchase, this policy explains how returns, exchanges and refunds are handled. Your statutory rights under UK consumer law are not affected.
Returning an Item
If you wish to return an eligible item, please contact us as soon as possible after receiving your order. Items must be returned in their original condition, unworn, undamaged and with all original packaging, certificates and documentation where applicable.
Refund Eligibility
Refunds are available for eligible items returned in accordance with this policy. Returned items will be inspected upon receipt before a refund is approved. Refunds will only be made using the original payment method.
Items That Cannot Be Returned
The following items cannot normally be returned unless they are faulty or not as described: bespoke or custom-made jewellery, personalised or engraved items, resized rings requested by the customer, special order items, earrings where unsuitable for return for hygiene reasons.
Bespoke & Made-to-Order Jewellery
Bespoke and made-to-order jewellery is created specifically for each customer. Once production has begun, these orders cannot usually be cancelled or refunded unless the item is faulty or does not match the agreed specification.
Faulty or Damaged Items
If your order arrives damaged or you believe it has developed a manufacturing fault, please contact us as soon as possible. We will inspect the item and, where appropriate, arrange a repair, replacement or refund in accordance with your consumer rights.
Exchanges
If you wish to exchange an eligible item, please contact our team. Exchanges are subject to product availability and any price difference will be payable or refunded as appropriate.
Ring Resizing
Many rings can be resized; however, this depends on the design, setting and metal. Please contact us before returning a ring for resizing so we can advise on the available options.
How Refunds Are Processed
Once your returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method. The time taken for funds to appear in your account will depend on your bank or payment provider.
Returning Your Purchase
Customers are responsible for ensuring returned items are packaged securely and sent using a tracked and appropriately insured delivery service where appropriate. Andrew McCulloch Jewellers cannot accept responsibility for items lost or damaged during return transit until they have been safely received by us.
Your Consumer Rights
Nothing in this Returns & Refunds Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.
Need Assistance?
If you have any questions regarding returns, refunds or exchanges, please contact Andrew McCulloch Jewellers using the details provided on our Contact Us page. Our team will be happy to assist you.
Visit us
McCulloch Jewellers, 7 The Square, Beeston, Nottingham NG9 2JG. Telephone 0115 925 7552.