Privacy Policy
Protecting Your Privacy
At Andrew McCulloch Jewellers, we are committed to protecting your privacy and handling your personal information responsibly. Whether you visit our website, purchase jewellery, commission a bespoke piece, arrange a repair, request a valuation or contact us for advice, we want you to feel confident that your personal information is treated with care, respect and transparency. This Privacy Policy explains what information we collect, how we use it, how we protect it and your rights regarding your personal information.
Who We Are
Andrew McCulloch Jewellers is an independent family jeweller based in Beeston, Nottingham. We specialise in fine jewellery, bespoke jewellery, jewellery repairs, watch repairs, jewellery valuations and gold buying. If you have any questions about this Privacy Policy or how your personal information is processed, please contact us using the details provided on our Contact Us page.
Information We Collect
Depending on how you interact with us, we may collect your name, postal address, email address, telephone number, billing and delivery addresses, purchase history, repair records, bespoke consultation details, valuation records, payment information (processed securely through our payment providers), correspondence with our team, website usage information, IP address, browser and device information, and any information you voluntarily provide when contacting us in store, by telephone, email or through our website.
How We Use Your Information
We use your personal information to process and fulfil orders, arrange deliveries, manage jewellery and watch repairs, provide bespoke jewellery consultations, prepare insurance and probate valuations, respond to enquiries, provide customer support, improve our website and services, prevent fraud, comply with legal and regulatory obligations and, where you have given your consent, send you marketing communications. We only collect information that is necessary for these purposes.
Legal Basis for Processing
We process personal information only where we have a lawful basis to do so under UK data protection legislation. These lawful bases include performing a contract with you, complying with legal obligations, pursuing our legitimate business interests and obtaining your consent where required, such as for marketing communications or non-essential cookies.
Sharing Your Information
We respect your privacy and never sell or rent your personal information. Where necessary, we may share your information with trusted third parties who help us operate our business, including secure payment providers, delivery companies, website hosting providers, IT support providers, professional advisers, finance providers (where applicable) and government or regulatory authorities where required by law. These organisations only receive the information necessary to perform their services and are expected to keep your information secure and confidential.
Marketing Communications
If you choose to receive marketing communications from Andrew McCulloch Jewellers, we may occasionally send you information about new collections, special offers, events and company news. You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly. We will only send marketing communications where we have a lawful basis to do so.
Protecting Your Information
We take the security of your personal information seriously. Appropriate technical and organisational measures are in place to help protect your information against unauthorised access, misuse, loss, alteration or disclosure. Although no online system can guarantee complete security, we continually review and improve our security practices to safeguard your personal information.
How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including providing our services, maintaining business records and complying with legal, accounting and regulatory obligations. When information is no longer required, it is securely deleted or anonymised where appropriate.
Your Rights
Under UK data protection law, you have the right to request access to your personal information, request correction of inaccurate or incomplete information, request deletion of your personal information where appropriate, request restriction of processing, object to certain types of processing, request a copy of your personal information and withdraw your consent where processing is based on consent. To exercise any of these rights, please contact us. If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Third-Party Websites
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices, content or security of these external websites and encourage you to read their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology, our website or our business practices. Any updates will be published on this page together with the revised effective date. We encourage you to review this policy periodically to remain informed about how we protect your personal information.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact Andrew McCulloch Jewellers using the contact details provided on our Contact Us page. We will always do our best to resolve your enquiry promptly, fairly and professionally.
Visit us
McCulloch Jewellers, 7 The Square, Beeston, Nottingham NG9 2JG. Telephone 0115 925 7552.