Terms & Conditions
Welcome
Welcome to Andrew McCulloch Jewellers. By accessing or using this website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order or using our services.
About Us
Andrew McCulloch Jewellers is an independent family jeweller based in Beeston, Nottingham, specialising in fine jewellery, bespoke jewellery, jewellery repairs, watch repairs, valuations and related services.
Website Use
You may use this website for lawful purposes only. You agree not to misuse the website, interfere with its operation or attempt to gain unauthorised access to any part of the website or its systems.
Product Information
We make every effort to ensure that product descriptions, specifications, images and prices are accurate. Due to the nature of jewellery, slight variations in colour, gemstone appearance, precious metal finish and handcrafted details may occur. Images are provided for illustration purposes and may not always represent the exact item.
Pricing
All prices are displayed in Pounds Sterling (£) and include VAT where applicable unless otherwise stated. We reserve the right to amend prices at any time without prior notice. While every effort is made to ensure pricing accuracy, errors may occasionally occur. Where this happens, we reserve the right to correct the error and contact you before processing your order.
Orders
All orders are subject to acceptance and product availability. An order confirmation acknowledges receipt of your order but does not constitute acceptance. We reserve the right to refuse or cancel any order where necessary, including where pricing errors, stock discrepancies or suspected fraudulent activity have occurred.
Payment
Payment must be received in full before goods are dispatched unless otherwise agreed in writing. We accept the payment methods displayed during checkout and reserve the right to change accepted payment methods without notice.
Delivery
Delivery times are estimates only and may vary depending on product availability, bespoke manufacturing times or courier services. Please refer to our Delivery Information page for further details regarding delivery options and timescales.
Returns & Refunds
Returns and refunds are handled in accordance with our Returns & Refunds Policy. Bespoke, personalised, engraved and specially commissioned items are generally non-returnable unless faulty or not as described under applicable consumer legislation.
Bespoke Jewellery
Bespoke and made-to-order jewellery is created specifically for each customer. Once production has commenced, orders cannot normally be cancelled. Customer approval of design drawings, CAD renders or wax models confirms acceptance of the design before manufacture begins.
Jewellery & Watch Repairs
Jewellery and watch repairs are carried out with the utmost care and skill. We will advise customers of any known risks before work begins. Certain repairs, particularly to older, fragile or previously repaired items, may carry inherent risks that cannot always be predicted. Please refer to our Repair Terms & Conditions for full details.
Warranty
Eligible jewellery purchased from Andrew McCulloch Jewellers is covered by our 1-Year Manufacturing Warranty. Full details, including warranty coverage and exclusions, can be found on our Warranty page.
Intellectual Property
All content on this website, including text, images, photographs, graphics, logos, designs and other materials, is the property of Andrew McCulloch Jewellers or its licensors. No content may be copied, reproduced, distributed or used without prior written permission.
Limitation of Liability
Nothing within these Terms & Conditions limits or excludes liability where it would be unlawful to do so. Subject to applicable law, our liability shall be limited to the purchase price of the goods or services supplied.
Privacy
Your personal information is processed in accordance with our Privacy Policy and Cookie Policy. Please refer to these pages for further information on how we collect, use and protect your personal information.
Changes to These Terms
We reserve the right to amend these Terms & Conditions at any time. The most up-to-date version will always be published on this website and will take effect immediately upon publication unless otherwise stated.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from the use of this website or the purchase of goods or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Visit us
McCulloch Jewellers, 7 The Square, Beeston, Nottingham NG9 2JG. Telephone 0115 925 7552.